Delivery and Returns
We do not include delivery/shipping costs in the price of any of our products, though costs are estimated at point of purchase according to delivery location. Clients are responsible for payment of delivery/shipping prior to pieces being sent. We have a delivery service for the GTA and quotes can be provided for all larger pieces i.e. furniture, lighting, art etc. Quotes can be provided for all international clients purchases.
For Toronto addresses, we will contact you to confirm delivery/shipping costs in the event of any difference from the estimate quoted.
For all international deliveries, we will contact you to confirm the delivery/shipping cost. Shipping may incur additional charges, such as import duties, so the cost given at point of purchase is an estimate only. We also advise all international customers get in touch with their local authorities in case of specific import duties.
Please check your items within 7 days of the date of delivery and inform us immediately of any damage in transit or defect.
If you have any queries on delivery, please do get in touch by e-mail email@example.com or call 1-416-922-6784.
Please note, you are responsible for ensuring that items you order can be delivered to your property and room of choice, with safe and reasonable access from the public highway to the place of delivery.
No Refunds. All Sale Items are Final Sale.
Please contact us quoting your invoice number, no later than 7 days from the date you receive your purchase, stating that you will return the item including the original packaging. Provided the item is in saleable condition, we will offer an exchange, or credit the amount against a future purchase.
All Customs Orders are Final Sale
You will be responsible for the cost of returning the goods to us and will remain responsible for any and all returned goods until they reach our store. We strongly advise that a proof of postage certificate should be obtained when returning any part of you order.
Returns and exchanges will be processed as soon as possible after arrival.
Credit can be used against your next order, both online and with telephone orders.
Our returns address is: Absolutely Inc. Toronto, Ontario M4T 1W3
We offer an approval service for clients within Toronto and sometimes further afield, which gives you the opportunity to try an item before committing to a purchase. Please contact our team for further details.
CANCELLATION OF CUSTOM ORDER/FURNITURE ORDERS
Once an order is submitted, we are unable to change or cancel the order. If you have additional questions about your order, please contact ABSOLUTELY INC directly by phone at 416-922-6784.